As we limp painfully toward the finishline in our bathroom remodel, I share my experiences with Lowes and Home Depot’s on-line/store pick-up service.
The mission, we
chose to accept needed to do in order to finish was to find a mirror and medicine cabinet in a cherry color to go with our vanity.
Thinking this would be easy (apparently drywall dust and tile sealer does kill brain cells) we sat off a mile or so down to road to see what was in stock.
First stop was Lowes (because it was on our side of the freeway). In we went jiggety-jog to the vanity section. Okay, that doesn’t read right. We went to the bathroom vanity section to find one. We had white, espresso, java, white, black, oak, and white. Lots of styles and a pretty nice selection, but not one cherry colored anything. But wait, what is this?
A vanity that looks like cherry but is in fact called sienna.
My wonderful hubby said it wouldn’t match because of the name.
What’s in a name? I know the color of our vanity and they could have called it Boston Baked Bean and that would be it. Nay, said he who wanted to walk home, forgetting I have a set of keys in my purse (somewhere). It’s not cherry.
Since we’ve been happily married for almost 25 years, i decided now would be a good time to employ the ‘I can’t hear you’ method of non communication I perfected in childhood. Covering my ears and humming off-tune, I read the location marker on the sticker near the Sienna mirror.
If anyone has every shopped at a big store, with big things, the letter and number are much like a treasure map. Usually, the hunt is easy as these coordinates are located in the vicinity of said coveted item.
Apparently no one bothered to tell Lowes this. As this particular location was down the aisle, jog to the left and passed the dried bones of another lost explorer seeking the fountain of youth. In other words, there was no map that said you are here and you want to be here with chalk outlines of mirrors and bathroom vanities. So it took about ten minutes to figure out I need to overcome all reason and just wing it.
Eventually I found the medicine cabinet. Eureka! But the mirror was of course, two more aisles down. What? Did these people go to a special school? Because I’m sure that the vast majority of brain-functioning people group like colors together (Sesame Street jingle goes here) and before you all accuse me of being bigoted, let me state that like things were not all huddling together. This was not a rack of medicine cabinets, but a hodge-podge of things whose only commonality seemed to be that Lowes had acquired them and stuffed them on a rack that soared two stories.
But I digress.
Having successfully procured the medicine cabinet of my choice (Honey, cherry is spelled Sienna) I then located the bin for the mirror.
Ack! It was empty. No matching mirror to be had, at least not on the racks that I could see.
So, I returned the cabinet to its place (yes, the one the store designated because my mother raised me right, even if Lowes is wrong) then we hopped in the car and crossed the freeway (aka highway/interstate) to the Home Depot a quarter mile away.
Their selection was not so wide and nothing came close to the cherry/sienna that I would have to hang in my bathroom.
So me, being me, and hating to shop, I got home and went online.
Home Depot (Hoe-Dees for those of us who have been keeping company with a gaggle of construction folk) had a mirror I really loved, but no matching medicine cabinet. The Jerks!
Lowes had the same medicine cabinet and matching mirror in stock that I wanted in the store, but I’d have to wait until the 25th for the mirror to arrive. Well, I’ve waited this long. So I ordered it. Received the acknowledgement of the order then another email saying I could go and pick up the medicine cabinet.
Off we went, paper in hand to pick up the cabinet. We stood in line at customer service and waited our turn. When we got to the counter, the lady called for assistance. Then called again. Then called again. During the third time, a call came in from one of the other two. She told them what we ordered then told us it would be right up.
We slunk to the side and waited and waited and waited.
Almost 15 minutes later, the guy wheels up the cart with our item then asks for the paperwork. I hand him my email. Wrong paperwork. So…. He had to print up new paperwork and I had to sign. Really? Couldn’t the lady who waited on us do this while our merchandise was being located in the vast storage-lands?
By comparison, I ordered stuff on line from Hoe-Dees. Yes, I waited in line but when I got to the counter, my stuff was already loaded in a cart. The same lady who I told about my order, printed out the receipts and checked my id. No phone calls, no extra waiting, no 3 people tag-team check out. Simple.
As for the medicine cabinet…
Let’s just say Sienna is the new Cherry:-)