There are some folks who think the rise of the kiosk is directly related to the rise of minimum wage. They obviously don’t pay attention.
Kiosks have been in place for years. Yes, years.
Kiosks are the next evolution of technology in retail and service industries. Now, the self-check at the hardware store and grocery store are common place. They’re at movie theatres. They’re even on the blasted phone when you call any business.
It’s taken fast food a little longer to catch on.
And I don’t use them.
Not in the hardware store, not at the grocery story, not at the movie theatres, and not in restuarants.
I’m not certain where my Luddite tendencies kick in. I don’t have an issue ordering tickets online then printing them out at home.
But when I am forced to go to the store, there better be a person to help. I made the effort; the store better too, or it will lose my business.
I’ve been told this is a generational thing.
Younger folks have no issue ordering at a kiosk then having food delivered to their table or picked up at the take out window.
Recently, the hubbinator and I went to lunch at Olive Garden. There was a kiosk at the table. YOu could order from it. The waitress pointed it out. I said I didn’t want to put her out of a job. She laughed. The thing breaks down often and doesn’t allow special orders. No worries for her job.
Then the screen switched and games popped up along with a notice that you could play more levels if you swiped your credit card. I’d rather talk to the hubbinator. After all, if I’m going to be where the people are, maybe I should interact with the people there.
So I’ll stay kiosk free for a while yet.
What about you? Do yo kiosk when no one is watching?